Refund policy
Returns, Exchanges & Refunds Policy
At Sobek Leather, each piece is handcrafted from rare and ethically sourced materials. Because of the unique nature of our work, we do not accept returns — except in rare circumstances.
Exchanges & Store Credit
We gladly offer exchanges or store credit under the following conditions:
Items must be returned within 7 days of delivery
Products must be unworn, unused, and in original condition
Custom and made-to-order items are not eligible for exchange or store credit
Buyer is responsible for return shipping costs
To begin an exchange or store credit request, email us at sobekleathercompany@gmail.com with your order number and reason for the request.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Email: sobekleathercompany@gmail.com
Rare Exceptions
In rare cases, we may approve a return. These are evaluated on a case-by-case basis and must be reported within 48 hours of delivery. If approved, you may be eligible for a refund, store credit, or replacement.
Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, a refund will be issued to your original payment method within 10 business days.
Please note:
It may take additional time for your bank or credit card company to post the refund
Original shipping charges are non-refundable
Custom Orders
Custom and made-to-order pieces require 4–6 weeks of processing time. These are final sale and not eligible for return, refund, or exchange.
💬 Questions Before Purchasing?
We’re happy to assist before your order is placed. Reach out to us any time — we can:
Provide additional photos or videos
Confirm sizing and fit
Clarify materials or customization options
📧 Email us at sobekleathercompany@gmail.com — we’re here to help you shop with clarity and confidence.